Shipping policy
Thank you for shopping with UDSI. We are committed to delivering your orders safely and promptly. Please read our shipping policy below for important information about processing times, delivery, and costs.
Order Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
UK & Europe Delivery
We are pleased to offer complimentary UK shipping on all orders of £60 or more and complimentary Europe shipping on all orders of £80 or more.
UK Delivery Options:
- Standard Delivery (2–3 working days) – £4.00
- Next Day Delivery – £6.00
Europe Delivery Options:
- Standard Delivery (2-11 working days) - £10
All orders placed before 4pm GMT, Monday to Friday, are dispatched the same day, ensuring a prompt and seamless delivery experience.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number (where available) to monitor your package.
Lost or Delayed Shipments
While we work with reliable carriers, shipping delays or lost packages can occasionally occur. If your order has not arrived within the estimated delivery time, please contact us.